Quality Assurance Supervisor

Company Name:
TD Bank
Job Description
Ensure day-to-day quality assurance of department and/or Employees
Supervise, develop, coach and motivate Employees to achieve quality assurance goals
Act as a backup to the Quality Assurance Manager as needed
Provide leadership and direction to enhance and improve processes and practices within the department
Lead and apply the performance management process, supporting Employees in their personal and performance development
Maintain strong relationships with partners and peers by sharing best practices, knowledge and leveraging experience
Ensure ongoing training and development of staff and assist with training and development efforts
Provide mentoring and coaching to assigned Employees
Participate in the selection, placement and training of new team members
Enhance reward and recognition programs
Participate in meetings and coaching sessions
Job Requirements
Underwriting experience required. Prefer both Consumer & Mortgage
Bachelor's degree or progressive work experience in addition to experience below
2-4 years related experience required
Strong Customer service orientation
Leadership and conflict resolution skills
Detail oriented with strong organizational skills and the ability to multi-task
Strong computer skills
Excellent written and verbal communication skills
Ability to perform in a fast paced environment
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank''s HR Compliance Department at . Please include your full name, contact information and details about your request within the e-mail.
EOE/Minorities/Females/Veterans/Individuals with Disabilities.
Department Overview
The Quality Assurance Supervisor Manage, develops, coach and motivates a team of Quality Assurance Analysts to
ensure overall service and/or department quality standards are met.
TD Description
About TD Bank, America''s Most Convenient Bank
TD Bank, America''s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth , and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit . Find TD Bank on Facebook at and on Twitter at .
TD Bank, America''s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .
Job Status: Full Time
Date Updated: 11-May-2014
Auto req ID: 54837BR
Job Title: Quality Assurance Supervisor
Location: Lewiston - Bates Mill #7

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