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Business Unit Application Support Analyst I/II

Company Name:
TD Bank
Job Description
Provides support to corporate and business line applications and databases. Applies knowledge of the business line and knowledge of the system technology --Fiserv/LoanServ-- to business problem solving.
Identifies ways to customize and enhance current business applications to meet the functional needs of the business.
User Support - acts as liaison between system users and IT and/or Vendor. Answers questions and troubleshoots
Assists and develops test plans for all phases of system changes, conversions and projects to ensure implementation meets all requirements and does not affect overall system functionality.
Works cross-functionally as required to drive strategic initiatives, improve processes, and research and resolve issues
May participate as subject matter experts on strategic initiatives involving system support.
Adds financial value to company by analyzing company data to identify and recommend initiatives that positively and materially impact the financial results of the company.
Provides assistance to team members and may assume a lead role within projects
Accountabilities are moderately complex, broad in scope, and multi-faceted.
Helps senior management by giving insightful and pro-active reporting and analysis and various corporate and business line initiatives.
Job Requirements
4 year degree or equivalent experience
3-5 years related experience required-- proficiency inFiserv/LoanServ preferred
Qualifications
Excellent communications, problem-solving and decision making skills.
Must be able to relate technical solutions to operational issues.
Core banking/mainframe systems knowledge is preferred.
Database design and support experience (Oracle and/or Access) is preferred.
Strong organization, planning and coordination skills.
Knowledge of systems testing procedures and practices
can be grade 7/8 depending on experience
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank''s HR Compliance Department at . Please include your full name, contact information and details about your request within the e-mail.
Equal Opportunity Employer
TD Description
TD is a great organization powered by great people who want to make a difference every day. Our over 85,000 employees world-wide are a big part of what makes TD stand out from any other organization. Every day, we deliver legendary customer and client experiences to our approximately 19 million customers. We're an award-winning organization that reinvests constantly to ensure future growth.
We're recognized as an extraordinary place to work that embraces diversity, where everyone is respected and valued. TD is the sixth largest bank in North America by branches, with many exciting and challenging career opportunities in our four key businesses:
Canadian Personal and Commercial Banking - including TD Canada Trust and TD Insurance
Wealth Management - including TD Waterhouse and an investment in TD Ameritrade
U.S. Personal and Commercial Banking - including TD Bank, America's Most Convenient Bank
Wholesale Banking - including TD Securities
Job Status: Full Time
Date Updated: 03-Apr-2014
Job Category: Operations
Auto req ID: 51440BR
Job Title: Business Unit Application Support Analyst I/II
Location: Lewiston - Bates Mill #3
Skills Category: Analytical skills -
Hours: business hours, requiring periods of flexibility, som eeves & weekends
Travel %: Up to 20%

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