Insurance Assistant

Company Name:
Liberty Mutual
Title: Insurance Assistant
Location: ME-Lewiston
Other Locations:
Launch Your Career at Liberty Mutual Insurance - A Fortune 100 Company!
Liberty Mutual Insurance is looking for an enthusiastic person with a background in Insurance Assistant work. In this role of Insurance Assistant, you will perform various support duties and processes insurance transactions, such as responding to internal and external requests for information and preparing documents, policy information and files for additional handling by other associates. You will also perform other related support duties as requested, such as answering phones, processing mail and assisting customers, and follow procedures and apply intermediate-level
skills and insurance knowledge to accomplish both routine and non-routine tasks and duties.
In this Insurance Assistant role you will:
Review, evaluate and categorize incoming documents; verify information for accuracy/appropriateness and follow up with others for missing or questionable data; prepare and assemble documents for additional handling by other associates or for distributing to outside contacts.
Enter and retrieve information of varying complexity using
systems and applications to update records, obtain information for others and respond independently to most questions and problems.
Use intermediate skills and business knowledge to prepare insurance forms/documents (identification cards, certificates, endorsements, schedules, etc.), correspondence and process other insurance transactions to provide customer service and support efforts to acquire and retain profitable business.
Perform other related support duties as requested, such as answering phones, processing mail, assisting customers, scanning, photocopying and insurance check processing (e.g., returning-and-canceling checks).
Provide informal guidance to less experienced associates and provide back-up support in the absence of others.

High school diploma (or equivalent) and 1 to 2 years of customer service and/or administrative experience.

Dependability, attention to detail, ability to follow/interpret procedures, and employ reason to accomplish non-routine tasks and duties.

Intermediate level of skill required to open, create, and modify various documents using Microsoft Office Suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems.

Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures.

Must have 10 key - data entry skills.

Effective organizational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues.
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
401K and Company paid pension plan
Medical coverage
Dental coverage
Paid time-off
Discounts on automobile and homeowner's insurance
Discount fitness memberships
Flexible spending accounts
Tuition reimbursement
Vision care coverage
Work/Life resources
Credit Union membership
Employee and Dependent life insurance
Disability insurance
Accidental death & dismemberment insurance
We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way.
We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
We believe our employees take pride in knowing that they help people live safer more secure lives everyday.
Responsibility. What's your policy?
Administrative Services

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